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General FAQ's

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Updated on February 21, 2025
What is a bidet?

A bidet is a type of bathroom fixture designed to provide a gentle flow of water for personal hygiene or household needs. It is typically used for washing the genital and anal areas after using the toilet.

Updated on February 21, 2025
Is Bidet User-friendly?

Yes, a bidet setup can make it easy to use for everyone but, especially for people having mobility problems, arthritis, or trouble reaching to wipe. Cleaning difficult-to-reach spots requires less wrist movement with bidets.

Updated on August 17, 2026
What is Conor?

Conor is an online retailer offering premium bidet products to customers across New Zealand. We offer a range of easy bidet solutions for home and travel, including bidet seats, portable bidets, handheld bidets and complete bidet kits.

Updated on February 21, 2025
What are the benefits of using a bidet?

A bidet gives you an edge over conventional toilet paper in several things, such as improved cleanliness with more thorough and effective cleaning, hygiene and reduced risk of infection as it minimizes the spread of germs and bacteria. Bidets are a more environmentally friendly alternative to toilet paper where you can significantly reduce paper consumption. It is cost-effective – the initial investment in a bidet may be higher, in the long run, it can save you money on purchasing toilet paper. Besides these, the gentle stream of water from a bidet can provide a soothing and refreshing experience for individuals with sensitive skin, hemorrhoids, or other conditions that may cause discomfort during wiping. For individuals with limited mobility, using a bidet can promote independence and make personal hygiene more manageable.

Updated on August 17, 2026
Can I install a Conor Bidet myself?

While Conor bidets are designed for simple setup, New Zealand plumbing requirements state that sanitary plumbing work, including installing a bidet or connecting it to the water supply, must be carried out by an registered plumber. We recommend using a qualified New Zealand plumber for installation to ensure the installation complies with applicable Building Code requirements.

Updated on February 24, 2025
What types of bidets does Conor sell?

Conor offers a diverse selection of bidet products to cater to various budgets and bathroom configurations. Our product range encompasses both traditional-style bidets and contemporary designs, including Toilet Bidet Seats. Furthermore, we provide a wide array of bidet accessories to enhance your bidet experience and meet your specific needs and preferences.

Updated on August 17, 2026
Where does Conor ship?

Conor currently ships to customers across Australia and New Zealand.

Updated on February 24, 2025
How long will my order take to arrive?

Once your order is placed with us, it will typically take 2-5 business days to arrive. However, delivery times may vary depending on your location and the size/weight of the item.

Updated on February 24, 2025
What payment methods does Conor accept?

We have multiple payment options for our customers. You can pay via debit or credit card (both Visa and Mastercard), Afterpay, PayPal, Gpay, and Apple Pay.

Updated on August 17, 2026
Are bidets legal in New Zealand?

Yes, bidets are legal in New Zealand. However, plumbing work involving the installation of a bidet or connection to the water supply must comply with New Zealand plumbing requirements and should be carried out by an authorised plumber where required. Conor bidets are designed to provide a convenient and hygienic personal care solution for homes across New Zealand.

Updated on February 24, 2025
What do people appreciate the most about our Conor Premium Bidet Toilet Seat in both O and D shapes?

There are many features in toilet seats like:- Fully compliant with AU standards Anti-backflow (AVB) Soft-Closing Seat Cover, Non-Electric, and Eco-friendly Self-Cleaning Nozzle Premium Bidet Seat Single Lever Design Quick Installation

Updated on February 24, 2025
What do we offer?

We offer 2 year warranty on all products, we have a refund policy of 30 Days from the Date of Purchase and replacement also.

Updated on February 24, 2025
Does the Conor products contribute to environmental sustainability?

Yes, for every bidet purchased from Conor, one tree is planted. This initiative helps promote environmental sustainability. For a better future.

Updated on February 24, 2025
How effective are Portable bidets?

Portable bidets provide a thorough cleaning as compared to toilet paper. They are easy to use, compact, and can easily fit in your bag which makes them perfect for travel. It uses water to provide a refreshing cleaning.

Updated on February 24, 2025
What is the refund policy period for the Conor Premium Portable Bidet Sprayer?

The refund period is 30 days.

Updated on February 24, 2025
Can I use a bidet during menstruation?

Yes, a bidet can be used during menstruation for cleansing. Many users find it to be more comfortable and hygienic during this time.

Updated on February 24, 2025
Is a bidet environmentally friendly?

Yes, using a bidet can reduce toilet paper usage, which in turn lowers paper waste. By using water for cleaning, you can help contribute to environmental conservation.

Updated on February 24, 2025
Is it safe for children to use a bidet?

Yes, bidets are safe for children. However, adult supervision is recommended for younger children to ensure they use it correctly.

Updated on February 24, 2025
What if I experience discomfort while using the bidet?

If you experience discomfort, adjust the water pressure and temperature.

Updated on February 24, 2025
What is the return policy for Conor bidet products?

If you are not satisfied with your purchase, Conor offers a 30-day return policy for all bidet products except Integrated Toilet unit, we do not replace the entire unit. Instead, we will promptly send the necessary replacement parts to resolve the issue and ensure your product continues to function perfectly, allowing you to return the product for a refund, provided it is in new condition. Please note: Most bidet products are eligible for return or replacement, based on their condition and usage. The Integrated Toilet Unit is not eligible for full return or replacement. If there's a problem, we will send the necessary replacement parts to resolve the issue. Return shipping fees are the responsibility of the customer, unless the item is confirmed to be faulty or incorrect. Some products may only qualify for exchange or store credit, depending on their brand's return policy. Used or installed products may not be eligible for return due to hygiene and safety regulations.

Updated on February 24, 2025
How long is the warranty period for Conor bidet products?

All Conor products come with a standard warranty of 1 year, depending on the specific product. Most of our bidet products are replaceable under warranty if a defect is identified. However, for the Integrated Toilet Unit, we do not replace the entire unit. Instead, we will promptly send the necessary replacement parts to resolve the issue and ensure your product continues to function perfectly. If you experience any problems, simply contact our support team with your order details, and we'll take care of the rest.

Updated on February 24, 2025
How much water does a bidet use during each use?

A Conor bidet typically uses about 1/8 gallon of water per use, which is significantly less than the average water used to produce toilet paper.

Updated on February 24, 2025
What initiatives does Conor take to support sustainability?

Conor is committed to sustainability by planting a tree for every bidet product sold. This initiative helps combat deforestation and contributes positively to the environment.

Updated on February 24, 2025
Can using a bidet help reduce water consumption compared to traditional toilet paper?

Yes, while it may seem counterintuitive, using a bidet tends to save water overall. Conventional toilet paper production requires large amounts of water, whereas a bidet uses less water per use.

Updated on February 24, 2025
How can I claim the warranty if I encounter a problem with my Conor bidet?

To claim the warranty, please contact our customer support team with your purchase details and a description of the issue. They will guide you through the process.

Updated on February 24, 2025
What measures does Conor take to ensure product durability?

Conor bidets are made from high-quality materials to ensure long-lasting durability. Our products undergo thorough testing to meet high standards of performance and reliability.

Updated on February 24, 2025
What is the process for requesting a refund for my Conor bidet?

To request a refund, please fill out the refund request form available on our website. Once completed, a member of our customer support team will contact you to guide you through the process.

Updated on February 24, 2025
How long does it take to receive a refund after I initiate the request?

After your refund request is approved, it typically takes 2-3 business days for the refund to be processed and reflected in your original payment method.

Updated on February 24, 2025
What should I do if my Conor bidet arrives damaged or defective?

If your bidet arrives damaged or defective, please fill out the replacement request form on our website. Our customer support team will be in touch with you to resolve the issue as quickly as possible.

Updated on February 24, 2025
How do I contact customer support if I have questions about my order?

You can reach our customer support team by filling out the contact us form on our website, request a call back or you can use the live chat option. A team member will respond to you as soon as possible.

Updated on February 24, 2025
What information should I include when requesting support?

When contacting customer support, please provide your order number, a description of your issue, and any relevant details. This will help us assist you more efficiently.

Updated on February 24, 2025
Are there any circumstances where a refund might not be granted?

Refunds may not be granted if the product is not in its original condition or if the request is made after the 30-day refund period. Please refer to our refund policy for more specifics.

Updated on February 24, 2025
What if I filled out the form but haven’t heard back from customer support?

If you haven't received a response from customer support within 48 hours, please check your spam or junk email folder. If you still haven't received a reply, we recommend filling out the form again or contacting us by phone.

Updated on February 24, 2025
Is there a fee for returning or exchanging my Conor bidet?

Returns and exchanges are usually free of charge if you follow our return policies. Please review the specific guidelines in our return policy section for additional details.

Updated on September 26, 2026
What is a bidet toilet seat and why are New Zealanders switching to one?

A bidet toilet seat is a toilet attachment or seat that uses a controlled water spray to clean you after using the toilet, instead of relying only on toilet paper. More Kiwi households are switching to bidet seats in New Zealand for better hygiene, less skin irritation, and reduced toilet paper use.

Updated on September 26, 2026
Are bidet toilet seats sanitary and hygienic to use?

Yes, bidet toilet seats are considered one of the most hygienic ways to clean yourself after using the toilet. Washing with water removes bacteria and residue more thoroughly than wiping with paper alone, which may reduce irritation, itchiness, and the risk of infection.

Updated on September 26, 2026
Can I add a bidet seat to my existing toilet?

Yes, most bidet seats are designed as a retrofit upgrade that replaces your current toilet seat and connects to your existing water supply. You do not need to replace your whole toilet, just confirm your toilet's shape and water inlet position before ordering.

Updated on September 26, 2026
What is the best smart bidet toilet seat for New Zealand homes?

The best smart bidet toilet seat for NZ homes is WaterMark certified, has remote control operation, and offers adjustable warm water and seat heating, such as Conor's Arista or Nova ranges. Look for NZ specific compatibility rather than imported models built for overseas plumbing standards.

Updated on September 26, 2026
What is the difference between an electric bidet toilet seat and a non-electric bidet seat?

An electric bidet toilet seat plugs into a power outlet to heat water and the seat, and usually includes remote controls, while a non-electric bidet seat uses your home's existing water line for a cold or ambient temperature wash with no power required. Non-electric models are simpler to install and have no ongoing electricity cost.

Updated on September 26, 2026
What is the best heated bidet toilet seat available in NZ?

The best heated bidet toilet seat for NZ is an electric model with adjustable seat temperature and instant warm water, ideal for colder regions and winter mornings. Conor's Sylora and Arista ranges are built with heated seat and warm water functions specifically for New Zealand's climate.

Updated on September 26, 2026
How does a bidet toilet seat with warm water work?

A warm water bidet seat heats water on demand through an internal heating element, delivering a comfortable temperature wash instead of cold tap water. Most models let you adjust water temperature, pressure, and nozzle position using a remote or side panel.

Updated on September 26, 2026
What is the difference between a D shape and O shape bidet toilet seat?

A D shape bidet seat has a slightly squared off back edge and is common on newer toilet suites, while an O shape seat is fully rounded and typically found on older or traditional New Zealand toilets. Measuring your existing seat shape before ordering ensures a correct, leak free fit.

Updated on September 26, 2026
How do I know if I need a D shape or O shape bidet seat installation kit?

Check the back edge of your current toilet seat: if it is squared or flat you need a D shape kit, and if it is fully curved you need an O shape kit. If you are unsure, send our team a photo and measurements and we will confirm the correct fit before you order.

Updated on September 26, 2026
Does a Conor bidet seat come with a remote control?

Yes, the Arista, Ayora and Nova come with a wireless remote control for adjusting wash mode, water pressure, temperature and seat heating without leaving your seat. Entry-level non-electric models instead use simple side-panel dials.

Updated on September 26, 2026
Is installing a bidet toilet seat difficult?

While Conor bidets are designed for simple setup, New Zealand plumbing requirements state that bidets connected to the water supply must be installed by a registered plumber.

Updated on September 26, 2026
Are Conor bidet toilet seats WaterMark certified for New Zealand homes?

Yes, all Conor bidet toilet seats are WaterMark certified.

Updated on September 26, 2026
Are Conor bidet toilet seats compatible with all New Zealand toilets?

Conor bidet seats are designed to fit most standard New Zealand toilets, but compatibility depends on your toilet's shape (D shape or O shape), size, and water inlet position. Compare your toilet's measurements against the product page, or send us a photo and we will confirm fit before you buy.

Updated on September 26, 2026
What is a portable bidet sprayer and how does it work?

A portable bidet sprayer is a compact, handheld device filled with water that delivers a targeted cleaning spray without any plumbing installation. It is a popular option for renters, travellers, and anyone wanting bidet hygiene without modifying their toilet.

Updated on September 26, 2026
Is a rechargeable portable bidet better than a battery powered one?

A rechargeable portable bidet is generally the better long term option, since it uses USB-C charging instead of disposable batteries, saving money and reducing waste. Rechargeable models also tend to offer more consistent water pressure across a full charge cycle.

Updated on September 26, 2026
What comes in a handheld bidet spray installation kit?

A handheld bidet spray installation kit typically includes the spray nozzle and holster, a T valve water connector, braided hose, and wall bracket, everything needed to connect to your existing toilet's water line. Installation should still be completed or checked by a licensed plumber.

Updated on September 26, 2026
How much does a smart bidet toilet seat cost in New Zealand?

Smart bidet toilet seats in New Zealand typically range from around $199 for non-electric D shape or O shape models up to $600 to $800 for full featured smart electric seats with remote control and heating. Portable and handheld bidet sprayers are the most affordable option, usually starting under $150.

Updated on September 26, 2026
Where can I buy an affordable bidet toilet seat in NZ?

You can buy an affordable bidet toilet seat directly from Conor's online store, with non-electric D shape and O shape models starting at $199 and regular storewide sales bringing prices down further. All orders include free NZ wide delivery and a 2 year warranty.

Updated on September 26, 2026
Are bidet seats good for elderly people or people with disabilities?

Yes, bidet seats may improve independence, comfort and hygiene for elderly users and people with limited mobility or disabilities, reducing the need to twist, reach or stand to clean themselves. Conor offers dedicated guidance and support for accessibility and medical needs on request.

Updated on September 26, 2026
What warranty and return policy come with a Conor bidet toilet seat?

Every Conor bidet toilet seat includes a 2 year manufacturer warranty covering defects in materials and workmanship, plus a 30 day return policy if the product is unused and returned in its original packaging. Full terms are listed on each product page.

Updated on September 26, 2026
How fast is bidet seat delivery across New Zealand?

Most Conor orders are dispatched the same business day when placed before the daily cut off, with delivery to major metro areas such as Auckland, Wellington, and Christchurch typically taking 2 to 6 business days. Regional and remote areas generally take 4 to 9 business days depending on courier coverage.

Updated on September 26, 2026
What is the best electric bidet seat for Auckland toilets?

The best electric bidet seat for Auckland homes is a WaterMark certified model compatible with standard NZ plumbing, such as Conor's Arista or Ayora ranges with remote control and heated water. Auckland's mix of older and newer builds makes it important to confirm your toilet's D shape or O shape before ordering.

Updated on September 26, 2026
Does Conor offer premium bidet toilet seats for Wellington homes?

Yes, Conor offers premium bidet toilet seats suited to Wellington homes, including remote control smart models with heated seats and instant warm water, useful given Wellington's cooler, wind chilled climate. Both D shape and O shape kits are available to match Wellington's mix of modern apartments and character villas.

Updated on September 26, 2026
What is the best travel or portable bidet for Christchurch residents?

The best portable bidet for Christchurch residents is a rechargeable handheld sprayer with a refillable tank, ideal for day trips around Canterbury or as a backup during home renovations. It requires no plumbing and can be topped up with any tap water.

Updated on September 26, 2026
Does Conor offer premium bidet toilet seats for Queenstown homes?

Yes, Conor's premium bidet toilet seat range suits Queenstown's colder alpine climate well, with heated seating and warm water wash standard on our smart electric models. Easy install kits are available for both D shape and O shape toilets common across Queenstown properties.

Updated on September 26, 2026
What is the best electric bidet seat for Dunedin homes?

The best electric bidet seat for Dunedin homes is a heated model with instant warm water, since Dunedin's cooler climate makes seat and water heating especially valuable in winter. Conor's Sylora and Arista seats are both built for this and are WaterMark certified for NZ compliance.

Updated on September 26, 2026
Are Conor bidet toilet seats WaterMark certified and compatible with Tauranga and Hamilton toilets?

Yes, all Conor bidet toilet seats are WaterMark certified and designed to be compatible with standard New Zealand toilets found across Tauranga and Hamilton homes. Confirm your toilet's D shape or O shape and water inlet side on the product page before ordering to guarantee correct fit.

General FAQ's

Back
Updated on February 21, 2025
What is a bidet?

A bidet is a type of bathroom fixture designed to provide a gentle flow of water for personal hygiene or household needs. It is typically used for washing the genital and anal areas after using the toilet.

General FAQ's

Back
Updated on February 21, 2025
Is Bidet User-friendly?

Yes, a bidet setup can make it easy to use for everyone but, especially for people having mobility problems, arthritis, or trouble reaching to wipe. Cleaning difficult-to-reach spots requires less wrist movement with bidets.

General FAQ's

Back
Updated on August 17, 2026
What is Conor?

Conor is an online retailer offering premium bidet products to customers across New Zealand. We offer a range of easy bidet solutions for home and travel, including bidet seats, portable bidets, handheld bidets and complete bidet kits.

General FAQ's

Back
Updated on February 21, 2025
What are the benefits of using a bidet?

A bidet gives you an edge over conventional toilet paper in several things, such as improved cleanliness with more thorough and effective cleaning, hygiene and reduced risk of infection as it minimizes the spread of germs and bacteria. Bidets are a more environmentally friendly alternative to toilet paper where you can significantly reduce paper consumption. It is cost-effective – the initial investment in a bidet may be higher, in the long run, it can save you money on purchasing toilet paper. Besides these, the gentle stream of water from a bidet can provide a soothing and refreshing experience for individuals with sensitive skin, hemorrhoids, or other conditions that may cause discomfort during wiping. For individuals with limited mobility, using a bidet can promote independence and make personal hygiene more manageable.

General FAQ's

Back
Updated on August 17, 2026
Can I install a Conor Bidet myself?

While Conor bidets are designed for simple setup, New Zealand plumbing requirements state that sanitary plumbing work, including installing a bidet or connecting it to the water supply, must be carried out by an registered plumber. We recommend using a qualified New Zealand plumber for installation to ensure the installation complies with applicable Building Code requirements.

General FAQ's

Back
Updated on February 24, 2025
What types of bidets does Conor sell?

Conor offers a diverse selection of bidet products to cater to various budgets and bathroom configurations. Our product range encompasses both traditional-style bidets and contemporary designs, including Toilet Bidet Seats. Furthermore, we provide a wide array of bidet accessories to enhance your bidet experience and meet your specific needs and preferences.

General FAQ's

Back
Updated on August 17, 2026
Where does Conor ship?

Conor currently ships to customers across Australia and New Zealand.

General FAQ's

Back
Updated on February 24, 2025
How long will my order take to arrive?

Once your order is placed with us, it will typically take 2-5 business days to arrive. However, delivery times may vary depending on your location and the size/weight of the item.

General FAQ's

Back
Updated on February 24, 2025
What payment methods does Conor accept?

We have multiple payment options for our customers. You can pay via debit or credit card (both Visa and Mastercard), Afterpay, PayPal, Gpay, and Apple Pay.

General FAQ's

Back
Updated on August 17, 2026
Are bidets legal in New Zealand?

Yes, bidets are legal in New Zealand. However, plumbing work involving the installation of a bidet or connection to the water supply must comply with New Zealand plumbing requirements and should be carried out by an authorised plumber where required. Conor bidets are designed to provide a convenient and hygienic personal care solution for homes across New Zealand.

General FAQ's

Back
Updated on February 24, 2025
What do people appreciate the most about our Conor Premium Bidet Toilet Seat in both O and D shapes?

There are many features in toilet seats like:- Fully compliant with AU standards Anti-backflow (AVB) Soft-Closing Seat Cover, Non-Electric, and Eco-friendly Self-Cleaning Nozzle Premium Bidet Seat Single Lever Design Quick Installation

General FAQ's

Back
Updated on February 24, 2025
What do we offer?

We offer 2 year warranty on all products, we have a refund policy of 30 Days from the Date of Purchase and replacement also.

General FAQ's

Back
Updated on February 24, 2025
Does the Conor products contribute to environmental sustainability?

Yes, for every bidet purchased from Conor, one tree is planted. This initiative helps promote environmental sustainability. For a better future.

General FAQ's

Back
Updated on February 24, 2025
How effective are Portable bidets?

Portable bidets provide a thorough cleaning as compared to toilet paper. They are easy to use, compact, and can easily fit in your bag which makes them perfect for travel. It uses water to provide a refreshing cleaning.

General FAQ's

Back
Updated on February 24, 2025
What is the refund policy period for the Conor Premium Portable Bidet Sprayer?

The refund period is 30 days.

General FAQ's

Back
Updated on February 24, 2025
Can I use a bidet during menstruation?

Yes, a bidet can be used during menstruation for cleansing. Many users find it to be more comfortable and hygienic during this time.

General FAQ's

Back
Updated on February 24, 2025
Is a bidet environmentally friendly?

Yes, using a bidet can reduce toilet paper usage, which in turn lowers paper waste. By using water for cleaning, you can help contribute to environmental conservation.

General FAQ's

Back
Updated on February 24, 2025
Is it safe for children to use a bidet?

Yes, bidets are safe for children. However, adult supervision is recommended for younger children to ensure they use it correctly.

General FAQ's

Back
Updated on February 24, 2025
What if I experience discomfort while using the bidet?

If you experience discomfort, adjust the water pressure and temperature.

General FAQ's

Back
Updated on February 24, 2025
What is the return policy for Conor bidet products?

If you are not satisfied with your purchase, Conor offers a 30-day return policy for all bidet products except Integrated Toilet unit, we do not replace the entire unit. Instead, we will promptly send the necessary replacement parts to resolve the issue and ensure your product continues to function perfectly, allowing you to return the product for a refund, provided it is in new condition. Please note: Most bidet products are eligible for return or replacement, based on their condition and usage. The Integrated Toilet Unit is not eligible for full return or replacement. If there's a problem, we will send the necessary replacement parts to resolve the issue. Return shipping fees are the responsibility of the customer, unless the item is confirmed to be faulty or incorrect. Some products may only qualify for exchange or store credit, depending on their brand's return policy. Used or installed products may not be eligible for return due to hygiene and safety regulations.

General FAQ's

Back
Updated on February 24, 2025
How long is the warranty period for Conor bidet products?

All Conor products come with a standard warranty of 1 year, depending on the specific product. Most of our bidet products are replaceable under warranty if a defect is identified. However, for the Integrated Toilet Unit, we do not replace the entire unit. Instead, we will promptly send the necessary replacement parts to resolve the issue and ensure your product continues to function perfectly. If you experience any problems, simply contact our support team with your order details, and we'll take care of the rest.

General FAQ's

Back
Updated on February 24, 2025
How much water does a bidet use during each use?

A Conor bidet typically uses about 1/8 gallon of water per use, which is significantly less than the average water used to produce toilet paper.

General FAQ's

Back
Updated on February 24, 2025
What initiatives does Conor take to support sustainability?

Conor is committed to sustainability by planting a tree for every bidet product sold. This initiative helps combat deforestation and contributes positively to the environment.

General FAQ's

Back
Updated on February 24, 2025
Can using a bidet help reduce water consumption compared to traditional toilet paper?

Yes, while it may seem counterintuitive, using a bidet tends to save water overall. Conventional toilet paper production requires large amounts of water, whereas a bidet uses less water per use.

General FAQ's

Back
Updated on February 24, 2025
How can I claim the warranty if I encounter a problem with my Conor bidet?

To claim the warranty, please contact our customer support team with your purchase details and a description of the issue. They will guide you through the process.

General FAQ's

Back
Updated on February 24, 2025
What measures does Conor take to ensure product durability?

Conor bidets are made from high-quality materials to ensure long-lasting durability. Our products undergo thorough testing to meet high standards of performance and reliability.

General FAQ's

Back
Updated on February 24, 2025
What is the process for requesting a refund for my Conor bidet?

To request a refund, please fill out the refund request form available on our website. Once completed, a member of our customer support team will contact you to guide you through the process.

General FAQ's

Back
Updated on February 24, 2025
How long does it take to receive a refund after I initiate the request?

After your refund request is approved, it typically takes 2-3 business days for the refund to be processed and reflected in your original payment method.

General FAQ's

Back
Updated on February 24, 2025
What should I do if my Conor bidet arrives damaged or defective?

If your bidet arrives damaged or defective, please fill out the replacement request form on our website. Our customer support team will be in touch with you to resolve the issue as quickly as possible.

General FAQ's

Back
Updated on February 24, 2025
How do I contact customer support if I have questions about my order?

You can reach our customer support team by filling out the contact us form on our website, request a call back or you can use the live chat option. A team member will respond to you as soon as possible.

General FAQ's

Back
Updated on February 24, 2025
What information should I include when requesting support?

When contacting customer support, please provide your order number, a description of your issue, and any relevant details. This will help us assist you more efficiently.

General FAQ's

Back
Updated on February 24, 2025
Are there any circumstances where a refund might not be granted?

Refunds may not be granted if the product is not in its original condition or if the request is made after the 30-day refund period. Please refer to our refund policy for more specifics.

General FAQ's

Back
Updated on February 24, 2025
What if I filled out the form but haven’t heard back from customer support?

If you haven't received a response from customer support within 48 hours, please check your spam or junk email folder. If you still haven't received a reply, we recommend filling out the form again or contacting us by phone.

General FAQ's

Back
Updated on February 24, 2025
Is there a fee for returning or exchanging my Conor bidet?

Returns and exchanges are usually free of charge if you follow our return policies. Please review the specific guidelines in our return policy section for additional details.

General FAQ's

Back
Updated on September 26, 2026
What is a bidet toilet seat and why are New Zealanders switching to one?

A bidet toilet seat is a toilet attachment or seat that uses a controlled water spray to clean you after using the toilet, instead of relying only on toilet paper. More Kiwi households are switching to bidet seats in New Zealand for better hygiene, less skin irritation, and reduced toilet paper use.

General FAQ's

Back
Updated on September 26, 2026
Are bidet toilet seats sanitary and hygienic to use?

Yes, bidet toilet seats are considered one of the most hygienic ways to clean yourself after using the toilet. Washing with water removes bacteria and residue more thoroughly than wiping with paper alone, which may reduce irritation, itchiness, and the risk of infection.

General FAQ's

Back
Updated on September 26, 2026
Can I add a bidet seat to my existing toilet?

Yes, most bidet seats are designed as a retrofit upgrade that replaces your current toilet seat and connects to your existing water supply. You do not need to replace your whole toilet, just confirm your toilet's shape and water inlet position before ordering.

General FAQ's

Back
Updated on September 26, 2026
What is the best smart bidet toilet seat for New Zealand homes?

The best smart bidet toilet seat for NZ homes is WaterMark certified, has remote control operation, and offers adjustable warm water and seat heating, such as Conor's Arista or Nova ranges. Look for NZ specific compatibility rather than imported models built for overseas plumbing standards.

General FAQ's

Back
Updated on September 26, 2026
What is the difference between an electric bidet toilet seat and a non-electric bidet seat?

An electric bidet toilet seat plugs into a power outlet to heat water and the seat, and usually includes remote controls, while a non-electric bidet seat uses your home's existing water line for a cold or ambient temperature wash with no power required. Non-electric models are simpler to install and have no ongoing electricity cost.

General FAQ's

Back
Updated on September 26, 2026
What is the best heated bidet toilet seat available in NZ?

The best heated bidet toilet seat for NZ is an electric model with adjustable seat temperature and instant warm water, ideal for colder regions and winter mornings. Conor's Sylora and Arista ranges are built with heated seat and warm water functions specifically for New Zealand's climate.

General FAQ's

Back
Updated on September 26, 2026
How does a bidet toilet seat with warm water work?

A warm water bidet seat heats water on demand through an internal heating element, delivering a comfortable temperature wash instead of cold tap water. Most models let you adjust water temperature, pressure, and nozzle position using a remote or side panel.

General FAQ's

Back
Updated on September 26, 2026
What is the difference between a D shape and O shape bidet toilet seat?

A D shape bidet seat has a slightly squared off back edge and is common on newer toilet suites, while an O shape seat is fully rounded and typically found on older or traditional New Zealand toilets. Measuring your existing seat shape before ordering ensures a correct, leak free fit.

General FAQ's

Back
Updated on September 26, 2026
How do I know if I need a D shape or O shape bidet seat installation kit?

Check the back edge of your current toilet seat: if it is squared or flat you need a D shape kit, and if it is fully curved you need an O shape kit. If you are unsure, send our team a photo and measurements and we will confirm the correct fit before you order.

General FAQ's

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Updated on September 26, 2026
Does a Conor bidet seat come with a remote control?

Yes, the Arista, Ayora and Nova come with a wireless remote control for adjusting wash mode, water pressure, temperature and seat heating without leaving your seat. Entry-level non-electric models instead use simple side-panel dials.

General FAQ's

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Updated on September 26, 2026
Is installing a bidet toilet seat difficult?

While Conor bidets are designed for simple setup, New Zealand plumbing requirements state that bidets connected to the water supply must be installed by a registered plumber.

General FAQ's

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Updated on September 26, 2026
Are Conor bidet toilet seats WaterMark certified for New Zealand homes?

Yes, all Conor bidet toilet seats are WaterMark certified.

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Updated on September 26, 2026
Are Conor bidet toilet seats compatible with all New Zealand toilets?

Conor bidet seats are designed to fit most standard New Zealand toilets, but compatibility depends on your toilet's shape (D shape or O shape), size, and water inlet position. Compare your toilet's measurements against the product page, or send us a photo and we will confirm fit before you buy.

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Updated on September 26, 2026
What is a portable bidet sprayer and how does it work?

A portable bidet sprayer is a compact, handheld device filled with water that delivers a targeted cleaning spray without any plumbing installation. It is a popular option for renters, travellers, and anyone wanting bidet hygiene without modifying their toilet.

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Updated on September 26, 2026
Is a rechargeable portable bidet better than a battery powered one?

A rechargeable portable bidet is generally the better long term option, since it uses USB-C charging instead of disposable batteries, saving money and reducing waste. Rechargeable models also tend to offer more consistent water pressure across a full charge cycle.

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Updated on September 26, 2026
What comes in a handheld bidet spray installation kit?

A handheld bidet spray installation kit typically includes the spray nozzle and holster, a T valve water connector, braided hose, and wall bracket, everything needed to connect to your existing toilet's water line. Installation should still be completed or checked by a licensed plumber.

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Updated on September 26, 2026
How much does a smart bidet toilet seat cost in New Zealand?

Smart bidet toilet seats in New Zealand typically range from around $199 for non-electric D shape or O shape models up to $600 to $800 for full featured smart electric seats with remote control and heating. Portable and handheld bidet sprayers are the most affordable option, usually starting under $150.

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Updated on September 26, 2026
Where can I buy an affordable bidet toilet seat in NZ?

You can buy an affordable bidet toilet seat directly from Conor's online store, with non-electric D shape and O shape models starting at $199 and regular storewide sales bringing prices down further. All orders include free NZ wide delivery and a 2 year warranty.

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Updated on September 26, 2026
Are bidet seats good for elderly people or people with disabilities?

Yes, bidet seats may improve independence, comfort and hygiene for elderly users and people with limited mobility or disabilities, reducing the need to twist, reach or stand to clean themselves. Conor offers dedicated guidance and support for accessibility and medical needs on request.

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Updated on September 26, 2026
What warranty and return policy come with a Conor bidet toilet seat?

Every Conor bidet toilet seat includes a 2 year manufacturer warranty covering defects in materials and workmanship, plus a 30 day return policy if the product is unused and returned in its original packaging. Full terms are listed on each product page.

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Updated on September 26, 2026
How fast is bidet seat delivery across New Zealand?

Most Conor orders are dispatched the same business day when placed before the daily cut off, with delivery to major metro areas such as Auckland, Wellington, and Christchurch typically taking 2 to 6 business days. Regional and remote areas generally take 4 to 9 business days depending on courier coverage.

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Updated on September 26, 2026
What is the best electric bidet seat for Auckland toilets?

The best electric bidet seat for Auckland homes is a WaterMark certified model compatible with standard NZ plumbing, such as Conor's Arista or Ayora ranges with remote control and heated water. Auckland's mix of older and newer builds makes it important to confirm your toilet's D shape or O shape before ordering.

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Updated on September 26, 2026
Does Conor offer premium bidet toilet seats for Wellington homes?

Yes, Conor offers premium bidet toilet seats suited to Wellington homes, including remote control smart models with heated seats and instant warm water, useful given Wellington's cooler, wind chilled climate. Both D shape and O shape kits are available to match Wellington's mix of modern apartments and character villas.

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Updated on September 26, 2026
What is the best travel or portable bidet for Christchurch residents?

The best portable bidet for Christchurch residents is a rechargeable handheld sprayer with a refillable tank, ideal for day trips around Canterbury or as a backup during home renovations. It requires no plumbing and can be topped up with any tap water.

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Updated on September 26, 2026
Does Conor offer premium bidet toilet seats for Queenstown homes?

Yes, Conor's premium bidet toilet seat range suits Queenstown's colder alpine climate well, with heated seating and warm water wash standard on our smart electric models. Easy install kits are available for both D shape and O shape toilets common across Queenstown properties.

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Updated on September 26, 2026
What is the best electric bidet seat for Dunedin homes?

The best electric bidet seat for Dunedin homes is a heated model with instant warm water, since Dunedin's cooler climate makes seat and water heating especially valuable in winter. Conor's Sylora and Arista seats are both built for this and are WaterMark certified for NZ compliance.

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Updated on September 26, 2026
Are Conor bidet toilet seats WaterMark certified and compatible with Tauranga and Hamilton toilets?

Yes, all Conor bidet toilet seats are WaterMark certified and designed to be compatible with standard New Zealand toilets found across Tauranga and Hamilton homes. Confirm your toilet's D shape or O shape and water inlet side on the product page before ordering to guarantee correct fit.

Is it a unicorn?

Because we don't have those, isn't that obvious? But if it's something slightly less mythical, we might be able to help. What is it?