Privacy Policy

Privacy Policy

Updated on August 17, 2026

This Privacy Policy explains how Conor ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or use our New Zealand website and related services.

We are committed to protecting your privacy and handling your personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020 and the Information Privacy Principles.

1. What is "Personal Information"?

"Personal information" means information about an identifiable individual. This can include information that identifies you directly, such as your name and contact details, or information that can reasonably be combined with other information to identify you.

Information that cannot reasonably be used to identify you is generally not considered personal information.

2. Information We Collect

The types of personal information we collect depend on how you interact with our website and services. This may include:

Identity Information: Your name and other information you provide to identify yourself when using our services.

Contact Information: Your delivery address, billing address, phone number, email address, and other contact details.

Account Information: Your customer account details, purchase history, billing information, correspondence with us, and warranty or support claim details.

Payment Information: Payment and transaction details required to process your purchase. Payments are processed through third-party payment providers, and we generally do not store your complete payment card details.

Technical Information: Your IP address, browser type, device information, operating system, referring website, pages visited, and other technical information relating to your use of our website. This may be collected through cookies and similar technologies.

Marketing Information: Your preferences regarding marketing communications and your interactions with our promotional communications.

Customer Feedback: Information you provide when contacting us, submitting reviews, completing surveys, or providing feedback.

Information from Third Parties: We may receive information from third parties, such as payment providers, delivery providers, analytics providers, advertising platforms, or social media platforms where you choose to interact with them.

We only collect personal information where there is a lawful purpose for doing so and where the information is reasonably necessary for that purpose.

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from you: When you create an account, place an order, complete a form, contact us, subscribe to marketing communications, request support, submit a warranty claim, or otherwise provide information to us.

Automatically: Through cookies, analytics tools, and similar technologies when you browse or use our website. You can manage certain cookie settings through your browser or available website controls. Disabling some cookies may affect website functionality.

From third parties: We may receive information from service providers and other third parties where permitted by applicable law and where reasonably necessary for the purposes described in this Privacy Policy.

4. How We Use Your Information

We may use your personal information for the following purposes:

Providing our services: To process and fulfil orders, arrange delivery, provide customer support, process warranty claims, and provide other services you request.

Communicating with you: To send order confirmations, delivery updates, service communications, respond to enquiries, and communicate with you about your account or purchases.

Marketing: To send promotional communications, offers, and information about our products where permitted by law and, where required, with your consent. You can unsubscribe from marketing communications at any time.

Improving our website and services: To understand how customers use our website, improve functionality, develop products, and enhance customer experiences.

Analytics and advertising: To measure website performance, understand customer interactions, and provide relevant advertising where permitted by applicable law.

Security and fraud prevention: To protect our website, customers, transactions, and business against fraud, misuse, or other security risks.

Legal and regulatory purposes: To comply with applicable laws, regulations, legal processes, and lawful requests from government or regulatory authorities.

5. Sharing Your Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy or where permitted or required by law.

Service Providers: We may share information with providers that assist us with payment processing, order fulfilment, shipping and delivery, customer support, website hosting, analytics, marketing, advertising, technology, and other business services.

Legal and Regulatory Authorities: We may disclose information where required or authorised by law, court order, or other lawful process.

Business Transfers: If our business or part of our business is sold, transferred, merged, or reorganised, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

With Your Consent: We may disclose your information where you have authorised us to do so.

6. Disclosure of Information Outside New Zealand

Some of our service providers, business operations, or technology systems may be located outside New Zealand. This means that your personal information may be disclosed to or stored by organisations located overseas.

Where we disclose personal information outside New Zealand, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements, including the requirements relating to overseas disclosure under the Privacy Act 2020.

Where required by New Zealand privacy law, we will ensure that the overseas recipient is subject to the Privacy Act 2020, provides comparable privacy safeguards, or that the disclosure is otherwise authorised in accordance with applicable law.

7. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Depending on the nature of the information and services involved, these measures may include:

Encryption: Using appropriate security technologies to protect information during transmission.

Access Controls: Restricting access to personal information to authorised personnel and service providers who require it for legitimate business purposes.

Security Monitoring: Taking reasonable steps to identify and address security risks affecting our systems and services.

Although we take reasonable security measures, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you generally have the right to:

Access: Request access to personal information we hold about you.

Correction: Request that inaccurate or incomplete personal information is corrected.

You may also have other rights or protections under applicable New Zealand law depending on the circumstances.

To make a request, please contact us through our Contact Page. We may need to verify your identity before processing an access or correction request.

9. Marketing Communications

Where we send electronic marketing communications, we will comply with applicable New Zealand requirements, including the Unsolicited Electronic Messages Act 2007.

You can unsubscribe from promotional emails by using the unsubscribe link included in our marketing communications or by contacting us.

10. Children's Privacy

Our website and services are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, take reasonable steps to address the situation.

11. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess the breach and take appropriate steps to contain, investigate, and respond to it.

Where a privacy breach is a notifiable privacy breach under the New Zealand Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, measure performance, and support marketing and advertising activities.

You can manage cookies through your browser settings and, where available, our website's cookie controls. Some website features may not function correctly if certain cookies are disabled.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable privacy requirements.

Any updates will be posted on this page with a revised "Updated on" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us through our Contact Page.

We will handle privacy requests in accordance with applicable New Zealand privacy requirements.